Scams

Protecting Your Information is Our Priority

Burke & Herbert Bank is fully committed to protecting the security and privacy of our customers. We work vigilantly to combat threats to the security of customer accounts and information. Customers can play an important role in helping to keep their information safe.

Be Aware: Scammers Are Getting Smarter

Cybercriminals are now targeting consumers directly through known and trusted channels of communication. Using sophisticated techniques, they impersonate bank representatives via phone calls, texts, and e-mails to trick them into sharing sensitive information. The best defense against savvy scammers is heightened awareness.

How to Spot & Avoid SCAMS

Phone Scams

Scammers will call you, and using technology, they can make it appear the call is coming from your bank. They may impersonate a bank employee and ask for personal or account details. These calls are generated by malicious third parties using “spoofing” techniques to initiate conversations with customers to try to obtain personal or account related information.

WHAT TO DO:

• Either hang up or tell the caller you will call them back.

• Then, contact Burke & Herbert Bank directly at 1-855-571-5824 or reach out to your local branch.

Text & Email Scams

Scammers will text or email you a message. Often, they try to alarm you so you will act quickly without thinking. There may be clues like incorrect spelling or poor grammar.

WHAT TO DO:

• Do not click on any suspicious text or email links.
  

• Do not respond to requests for personal or financial information such as your Digital Banking password, account numbers or Social Security numbers.

• Remember: Burke & Herbert Bank will never request this type of information by phone, text or email.

Think You’ve Shared Information by Mistake?

If you believe you may have responded to a fraudulent phone call, text or e-mail:

• Immediately change your Digital Banking User Name & Password

• Contact us directly at 1-855-571-5824 for assistance.

Visit our Security Center for more information on the prevention, detection and remediation of these types of fraud scams.