Burke & Herbert Bank

Customer Service

Image of our Main Office in Old Town Alexandria. Burke & Herbert Bank, At Your Service Since 1852. Most businesses that have been around as long as we have – and there are not many – tend to have a secret to their success. The way we see it, it's no secret at all. Our success is built on the pillars of customer service established by John Woolfolk Burke and Arthur Herbert: treating all of our customers with dignity, integrity and courtesy.

While times and technologies have changed, the one thing that hasn't is the way we conduct our business. While we've expanded with the region over the last 166 years, we've never rested on our laurels. Our commitment to the people and businesses of Northern Virginia has never wavered. This is why, when you call a Burke & Herbert Bank branch, you'll speak with a local, knowledgeable branch representative here in Virginia.

We believe that true customer service is something that just can't be outsourced.

Hours of Operation & Holiday Schedule

Regular Hours
Most Burke & Herbert Bank branches offer lobby banking services from 9 a.m. to 5 p.m. Monday through Thursday, 9 a.m. to 6 p.m. Friday, and 9 a.m. to 1 p.m. Saturday. For specific branch hours, please find your nearest branch using our Branch Locator.

Representative-assisted telephone service is available through our Customer Contact Center 8 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday.

2018 Year-End Holiday Hours
Christmas Eve, Monday, Dec. 24:
  Branches: 9 a.m. to 1 p.m.
  Customer Contact Center: 8 a.m. to 2 p.m.
Christmas Day, Dec. 25: Closed
New Year's Eve, Monday, Dec. 31:
  Branches: 9 a.m. to 5 p.m.
  Customer Contact Center: 8 a.m. to 6 p.m.
New Year's Day, Jan. 1: Closed

2018 Holiday Schedule
Bank branches and the Customer Contact Center will be closed for these holidays:

  New Year's Day: Monday, January 1
  Dr. Martin Luther King, Jr. Day: Monday, January 15
  Presidents Day: Monday, February 19
  Memorial Day: Monday, May 28
  Independence Day: Wednesday, July 4
  Labor Day: Monday, September 3
  Columbus Day: Monday, October 8
  Veterans Day: Monday, November 12
  Thanksgiving Day: Thursday, November 22
  Christmas Day: Tuesday, December 25
  New Year's Day 2019: Tuesday, January 1, 2019


Contact Us

Customer Contact Center: 703-684-1655
Customer Contact Center via email: info@burkeandherbertbank.com

24-Hour Automated Telephone Banking: 703-751-7701 or 1-877-440-0800
Report Visa Debit Cards lost or stolen: 703-684-1655
Report Gift Cards lost or stolen: 703-684-1655

We welcome your input and would love for you to share your experience with us – the good and the bad.

Disclaimer:  This email form is not intended for secure email content that may contain personal information.  The purpose of this form is to allow our site visitors to provide feedback of our website to allow us to continually enhance our web presence.
Member FDIC    Equal Housing Lender