Burke & Herbert Bank

Customer Service & Bank Hours

Image of our Main Office in Old Town Alexandria. Burke & Herbert Bank, At Your Service Since 1852. Businesses that have been around as long as we have – and there are not many – might claim there's a secret to success. We believe it's no secret at all. Our success is built on the pillars of customer service established by our founders back in 1852. While times and technologies have changed, one thing that hasn't changed is our commitment to customer service. John Woolfolk Burke and Arthur Herbert wanted all customers treated with dignity, integrity and courtesy.

While we've grown with the region for 168 years, we've never rested on our laurels. Our commitment to Northern Virginia's people and businesses has never wavered. This is why, when you call Burke & Herbert Bank, you'll speak with a local, knowledgeable representative here in Virginia. We believe that true customer service is something that cannot be outsourced.

Bank Hours & Holiday Schedule

Branch Hours
We have made some temporary changes to our branch hours. Most Burke & Herbert Bank branches offer lobby banking services from 9 a.m. to 4 p.m. Monday through Friday. Branches offering Saturday branch banking services are open from 9 a.m. to 12 pm. To check hours at your nearest branch or favorite location, please use our Branch Locator.

Customer Contact Center
You can call our Customer Contact Center representatives at 703-684-1655 from 8 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday.

2020 Year-End Holiday Schedule

  Thursday, December 24 All branches & offices close at 12 p.m.
  Friday, December 25
Christmas Day
All branches & offices closed
  Thursday, December 31 All branches & offices close at 4 p.m.
  Friday, January 1
New Year's Day
All branches & offices closed

2020 Holiday Schedule
Burke & Herbert Bank branches and the Customer Contact Center will be closed on these holidays:

  New Year's Day: Wednesday, January 1
  Dr. Martin Luther King, Jr. Day: Monday, January 20
  Presidents Day: Monday, February 17
  Memorial Day: Monday, May 25
  Independence Day: Saturday, July 4
  Labor Day: Monday, September 7
  Columbus Day: Monday, October 12
  Veterans Day: Wednesday, November 11
  Thanksgiving Day: Thursday, November 26
  Christmas Day: Friday, December 25


Telephone Numbers/Contact Us

Customer Contact Center: 703-684-1655 or 1-855-571-5824
Customer Contact Center via email: info@burkeandherbertbank.com

24-Hour Automated Telephone Banking: 703-751-7701 or 1-877-440-0800
Report Visa Debit Cards lost or stolen: 703-684-1655
Report Gift Cards lost or stolen: 703-684-1655

We welcome your input and would love for you to share your experience with us – the good and the bad.

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