Keep Your Smartphone Safe & Secure
Guard Against Hackers and Thieves
Your mobile device provides convenient access to your email, bank accounts and social media. Unfortunately, it can potentially provide the same convenient access for criminals. The American Bankers Association recommends following these tips to keep your information – and your money – safe.
Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen.
Log out completely when you finish a mobile banking session.
Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.
Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary "permissions." Delete unused or rarely used apps.
Download the updates for your phone and mobile apps.
Avoid storing sensitive information like passwords or a Social Security number on your mobile device.
Tell us immediately if you change your phone number or lose your mobile device. (If you use your smartphone with other financial institutions, be sure to tell them too.)
Be aware of "shoulder surfers." The most basic form of information theft is observation. Be aware of your surroundings, especially when you're entering sensitive information.
Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer's recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
Beware of mobile phishing. Avoid opening links and attachments in emails and texts, especially from senders you don't know. And be wary of ads (not from your security provider) claiming that your device is infected.
Watch out for public Wi-Fi. Public connections aren't very secure, so don't perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network. Consider using a Virtual Private Network (VPN) app to secure and encrypt your communications when connecting to a public Wi-Fi network. (See the Federal Trade Commission's article, tips for selecting a VPN app, for some important tips.)
Report any suspected fraud immediately by calling us at 703-684-1655.
This content originally appeared on the American Bankers Association website, and is used with permission.