Online Banking

Mobile Banking
Frequently Asked Questions


General questions about Mobile Banking:

What is Mobile Banking?
What transactions can I perform with Mobile Banking?
How do I get started using Mobile Banking?
Are there any fees for the Mobile Banking service?
Can I schedule recurring transfers and bill payments using Mobile Banking?
How late in the day can I make transfers?
How do I know if my transfer or bill payment was entered successfully?
How do I add a new bill payment payee?
How do I delete a bill payment that I set up through my mobile device?
How do I securely end my Mobile Banking browser session?
What happens if I lose my connection/signal during a transaction?
What happens if I lose my mobile device?
If I get a new phone, how do I continue to use Mobile Banking?
What if I no longer want to be a mobile user?
Is it safe to use WiFi?
Burke & Herbert Bank takes measures to ensure the security of my confidential information, but what can I do?
How secure is this service?
If I need help with Mobile Banking, where do I call?

What is Mobile Banking?
Mobile Banking is a free service that allows you to access your account information, transfer funds, pay bills and make deposits with your smartphone or mobile device.

What transactions can I perform with Mobile Banking?
Locate branch offices and ATMs
View transaction history
View account balances
Transfer funds between accounts
Pay bills to existing payees
View alerts
Deposit checks (personal accounts only, using the Mobile Banking app)

How do I get started using Mobile Banking?
It’s easy to enroll and start using Burke & Herbert Bank Mobile Banking. First, you need to be enrolled in Burke & Herbert Bank Online Banking. In Online Banking, click on the "Preferences" tab, then "Mobile Banking." Check "Enable Web access for your mobile device" and fill in the requested information about your mobile service and the accounts you wish to view.

Or

For iPhone and Android users, visit the Apple App Store (for iPhone® or iPod touch® devices) or Google Play (for Android® devices) to download the appropriate Burke & Herbert Bank Mobile Banking App for your device. You can then enroll using the app.
Back to Top


Are there any fees for the Mobile Banking service?
There are no fees – Burke & Herbert Bank Mobile Banking is free to use!

Can I schedule recurring transfers and bill payments using Mobile Banking?
At this time, only one-time, immediate transfers and bill payments may be entered.

How late in the day can I make transfers?
Transfers can be made at any time. However, please note the same-day transfer cut-off time is 10 p.m. Eastern Time during regular banking days, which excludes weekends and holidays. Any transfer made after 10 p.m. Eastern Time will be processed on the next business day.

How do I know if my transfer or bill payment was entered successfully?
A confirmation message will appear on your screen. In addition, if you have elected to receive Text Message Alerts in Mobile Banking, then you will also receive a confirmation text.

How do I add a new bill payment payee?
New payees can be added only through Online Banking. Once established through Online Banking, all payees - including Person to Person payees - are available through Mobile Banking for bill payments.
Back to Top


How do I delete a bill payment that I set up through my mobile device?
Log in to Online Banking > Bill Pay and select the menu for Scheduled Payments. If the payment has not yet been processed, you may edit or delete the payment.

How do I securely end my Mobile Banking browser session?
Select the "Logout" icon to log out of the Mobile Banking app, then confirm your request. If you're using your phone's browser to access Mobile Banking, first choose the "Logout" link, then close your browser through your mobile device browsing options. Closing your browser will securely end your mobile banking session.

What happens if I lose my connection/signal during a transaction?
If you do not receive a confirmation SMS Text Message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

What happens if I lose my mobile device?
Account data and login credentials are not stored automatically on your mobile device. Therefore, anyone who has access to your phone cannot login to your accounts. Do not add your login credentials to the memo pad or voice record them on your mobile device, as this information could then be obtained by others. Password-protect your mobile device if possible.
Back to Top


If I get a new phone, how do I continue to use Mobile Banking?
If you are using the same phone number and provider, no changes are needed. If you switch providers and/or phone numbers, log in to your Online Banking account via the Internet on your PC and update your information by selecting Preferences > Mobile Banking > Mobile Settings.

What if I no longer want to be a mobile user?
Delete the Mobile Banking app from your smartphone or mobile device. Then, log in to Online Banking and Preferences > Mobile Banking > Mobile Settings. Deselect "Enable Web access for your mobile device" and click Agree.

Is it safe to use WiFi?
When doing something sensitive on your mobile device or PC, like checking a bank account balance or making a payment, don't use the free Wi-Fi in a coffee shop or other access points. Use your password-protected Wi-Fi at home to safeguard your account.

Burke & Herbert Bank takes measures to ensure the security of my confidential information, but what can I do?

  1. Use only trusted WiFi providers
  2. Only install apps from reputable sources
  3. To limit the risk of inadvertently installing malware, read online reviews about the app from trusted sources.


How secure is this service?
Mobile Banking provides the following security measures: Login and login authorization, encryption of locally stored data, Secure Socket Layer (SSL) connection requirement and multi-factor authentication.

If I need help with Mobile Banking, where do I call?
For help with Mobile Banking and any other questions about your Burke & Herbert Bank account, please call us at 703-684-1655 from 8 a.m. to 7 p.m. Monday through Friday, and from 8 a.m. to 5 p.m. on Saturday. Or you can send a secure email to online@burkeandherbertbank.com