Online Banking

Mobile Banking Deposit
Frequently Asked Questions


Welcome to Mobile Banking Deposit. Here's everything you need to know to get started.

Burke & Herbert Bank's new Mobile Banking Deposit makes depositing checks – a task that should be simple – even simpler. All you need is our free Mobile Banking app. Once you’ve downloaded the latest version for your device, launch it, select Deposits or More (depending on your device) and get ready for even more convenient banking.

Want to know more? The Frequently Asked Questions below give the "hows" and "whys" of Mobile Banking Deposit.

What is Mobile Banking Deposit and how does it work?
What kind of smartphone or mobile device will work for Mobile Banking Deposit and what are the device requirements?
Can I use Mobile Banking Deposit on multiple smartphones?
How do I get the Mobile Banking app?
How do I start making Mobile Banking Deposits?
Do I need to endorse checks that I deposit through Mobile Banking Deposit?
How do I take pictures to ensure the best results with Mobile Banking Deposit?
What do I do with my checks after I have submitted them for deposit using Mobile Banking Deposit?
How quickly will Mobile Banking Deposits be credited to my account?
How can I view the checks I have deposited, and how long do they remain viewable?
Is there a dollar limit to Mobile Banking Deposit amounts?

What is Mobile Banking Deposit and how does it work?
Mobile Banking Deposit is a new feature of the Burke & Herbert Bank Mobile Banking app, which allows you to deposit checks to your personal checking, savings and money market accounts by simply taking a picture of the front and back of each check with a camera-enabled mobile device or smartphone.

What kind of smartphone or mobile device will work for Mobile Banking Deposit and what are the device requirements?
Burke & Herbert Bank’s Mobile Banking App will work on the iPhone®, the iPod touch®, and smartphones using the Android™ operating system. To make mobile deposits, the phone's camera must have a resolution of 2 megapixels or higher and you must have a wireless data plan with your mobile device carrier. Although it is possible to download the above apps onto tablet devices such as an iPad®, the apps are not supported for use on such devices and may not work correctly.

Can I use Mobile Banking Deposit on multiple smartphones?
Yes, you just need to download the Mobile Banking app to each device.


How do I get the Mobile Banking app?
First, you need to be enrolled in Burke & Herbert Bank Online Banking and Mobile Banking. In Online Banking, click on the "Preferences" tab, then "Mobile Banking." Check "Enable Web access for your mobile device" and fill in the requested information about your mobile service and the accounts you wish to view.

Then, visit the Apple App Store (for iPhone or iPod touch devices) or Google Play (for Android devices) to download the Burke & Herbert Bank Mobile Banking app.

How do I start making Mobile Banking Deposits?
Mobile Banking Deposit is a built-in feature of the Burke & Herbert Bank Mobile Banking app. There is no separate enrollment process, and there is no charge for making mobile deposits. Simply select "Deposits" or "More" (depending on your device) from within the Mobile Banking app on your smartphone or mobile device and you’re ready to go!

Do I need to endorse checks that I deposit through Mobile Banking Deposit?
Yes, you are required to endorse the back of the check you are depositing with an authorized signature(s) and "For Mobile Deposit" before submitting.


How do I take pictures to ensure the best results with Mobile Banking Deposit?

To take accurate pictures of checks for Mobile Banking Deposit, follow these easy steps:

1. After you have endorsed the check you want to deposit, place it on a flat, dark surface in even light.
2. From within the Burke & Herbert Bank Mobile Banking app, select Deposits or More (depending on your device) at the bottom of the screen.
3. Tap Check Front (Android) or Capture (iPhone). Your device's camera application will open. Take a picture of the front of the check, being sure to capture all four corners of the check.
4. A preview of your photo will appear for your review. If the image is not clear, tap Retake. When you are satisfied with the photo, tap Use.
5. Follow the same steps for Check Back.
6. Enter the amount of the check under Check Amount.
7. Choose the account into which you want to deposit the check.
8. Tap Deposit Check.
9. You will see Deposit Successful when your deposit is complete. If you receive an error message before "Deposit Successful," follow the prompts given.

What do I do with my checks after I have submitted them for deposit using Mobile Banking Deposit?
Once you have deposited checks into your account using Mobile Banking Deposit, mark them as "Deposited," then keep them in a secure place for ten (10) business days, pending final verification. You will receive an email confirmation when your deposit has been accepted. Then, you should destroy the checks by shredding.


How quickly will Mobile Banking Deposits be credited to my account?
All Mobile Banking Deposits that are submitted and accepted prior to 5 p.m. ET on any business day will be credited to your account the next business day. You will receive a confirmation email after every Mobile Banking Deposit you make, noting receipt of your transaction and whether it has been accepted for deposit.

How can I view the checks I have deposited, and how long do they remain viewable?
Images of checks deposited through Mobile Banking are encrypted and remain viewable for 90 days via the Mobile Banking app. The images are not stored on your mobile device.

Is there a dollar limit to Mobile Banking Deposit amounts?
All items deposited via Mobile Banking Deposit are subject to Bank review and/or approval. Deposits may be made up to $2,000 per business day and up to $5,000 per calendar month. A business day is 8 a.m. – 5 p.m., Monday through Friday, excluding holidays and any day we're not actually open.
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